A. Our factory provides one-year warranty service and lifelong maintenance service for the crane you purchased (faults in normal use), as well as the after-sales service of reply within 5 minutes and solution within 20 minutes after the crane fault occurs;

B. Our factory stores spare parts for some vulnerable parts to ensure that in case of any failure caused by equipment parts, the crane can be restored to operation in time by replacing spare parts, so as to improve the production efficiency of users;

C. If we need to send someone to repair outside the warranty period, we only need to charge for airfare, hotel fee, equipment hardware cost price and maintenance personnel salary. If we only need to guide the repair online, we only need to charge for equipment hardware cost. In any way, our company will provide customers with permanent technical support and equipment maintenance free of charge, so as to fulfill the responsibility of completion;

D. Our factory will establish and keep complete information documents for all overseas customers, help customers to establish operation, management and maintenance documents for cranes, so as to provide information in time in case of failure, quickly find and eliminate the failure, and minimize the loss of customers;

E. Our factory will provide complete crane drawings, operation manuals, maintenance manuals and equipment lists during crane commissioning and handover, and help customers train operators until normal production in the customer's factory;

 After Sales Service System

SERVICE